Support Services

Gain Competitive Advantage with Support Services

Our goal is to help users to realise the true potential of their Hr Roll, by delivering exceptional service and support. Our dedicated team of support analysts guide customers through their issues, no matter how simple or complex.

Value Support Assured in Every Interaction


Component System Patches and Service Packs

You will have access to Component System patches and service packs, which are provided by Hr Roll to support customers in the normal course of its business. These may include access to statutory and regulatory updates and any issue corrections.


Continuous Online Support

The Hr Roll portal is available to you 24x7 to log incidents, download products or patches, or find information within the knowledge base.


Component System Updates and Feature Packs

You will have access to Component System enhancements, updated releases, documentation updates, and related release notes, which are provided by Hr Roll to support customers in the normal course of its business.


Remote Access

We can remotely access your system in order to help resolve complex issues or to provide a more timely response. You must fully authorize such access, provide the necessary connection, and be available to discuss the applicable support issue.